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The Lumber Shack Terms & Conditions
In the area and want to swing by?! Great! We'd love to see ya! Just be sure to email us at [email protected] to set up an appointment, so we know to be available to help you and can pull any slabs you may be interested in looking at!
If you have any questions, please email us anytime. All questions will be promptly answered to the best of our ability. By purchasing this item, you accept the following terms:
Shipping Charges
You, the buyer, are responsible to pay actual shipping & handling charges. Generally, we ship through UPS Ground - unless otherwise specified by the customer. If an item or combined items are over the maximum UPS girth inches *(2)width + (2)height + length = must not exceed 130"*, shipping charges may show up very high. In this case, please email us and we will evaluate the shipping to see if it would be more economical to either cut a few inches off of the slab, or separate the slabs into two or more packages. We strive to offer the most thorough item descriptions as possible, and in any case where a slab can be cut to save on shipping costs, it will be noted in red, green or blue. However, sometimes when purchasing multiple slabs, the combined shipping measurements will put the package over, which is why it may be best to have us evaluate which shipping method would be appropriate. See below (Requesting a Freight Quote) to see the benefits of shipping multiple slabs via freight!
Requesting a Freight Quote
Due to the weight and dimensions of our products, sometimes it is more economical to ship through a freight company. If you are purchasing multiple items, and would like to request a freight quote, please do so, we will be happy to check on that for you. You should have a response within 24 working hours. With Freight Shipping, you can almost always add to your order without increasing the shipping costs! Our freight carriers prefer density on the trucks, giving you the opportunity to compile multiple slabs without compiling shipping costs!
Insurance
When we ship your items via UPS (our standard shipping-items will be shipped via UPS Ground unless otherwise noted.), your package will be automatically insured for up to $100. Should your purchase exceed $100, and you would like to add additional insurance, please contact us so we are able to add that at checkout. Please keep in mind that the insurance covers the entire package up to $100, not individual pieces in the package. (example: If you purchase ten slabs that are $25.00 each, your package would need to be insured for $250.00 to receive the maximum coverage, otherwise it will only be covered for $100.00) Although we take the utmost care when handling our packages, we cannot ensure the packages will be handled with the care they require from when they leave our site to when they reach your home. We recommend insuring your packages, so you aren't out should something unfortunate happen.
Damaged Items
Although we package our products diligently to ensure that they come to you in the condition they left our site, we can't always guarantee that they are handled with the care that they require. In the event that you receive your item(s) and it is damaged, please contact us immediately so we can get a claim rolling with UPS. Please be sure to provide as much information as you can regarding the package appearance, what was damaged, and include pictures if you can. Once we file a claim, UPS requires the original packaging and the item to be held at your residence for up to five business days. Please keep the packaging and item available, should they decide to inspect it. It generally takes seven to ten business days for UPS to complete insurance claims, so once the paperwork is filled out and everything is complete, we will contact you to finish the process.
Received Incorrect Item
Our store is filled with one of a kind, unique products to fit your home and guarantee that your product is something that can't be replicated! Our warehouse is laid out in a very organized manner and our products are sorted by size, shape, species and more! The crew here at The Lumber Shack takes pride in making sure you receive the exact item you purchased, however because of our large inventory and the fact that all of our items are hand picked and packaged, we do run the risk of seldomly sending out the wrong slab. If you receive your package, and it's not what you ordered, please notify us immediately so we can make it right with you. Please make sure to let us know what the problem is, and we will work hard to get it corrected, and we apologize in advance for any inconvenience it may cause you.
Payment
We accept Mastercard, Visa, Discover & PayPal. Orders that are picked up on site may be paid by cash or check.
Return Policy
Each of our items are thoroughly inspected and described to the utmost of our ability. Because every single item that is listed in our store is unique and one of a kind, we take great pride in ensuring you know exactly what you're getting when you receive your package. If you have any questions about a slab, something you see in the picture, need additional measurements, etc, please don't hesitate to email us and we will be happy to get that information for you! If for some reason you aren't completely satisfied with your purchase, please contact us with the issues and we will do what we can to fix the problem. Please keep in mind that all of our finished furniture products are made to enhance the unique qualities of the lumber. All of the beauty of the natural knots, holes, bark inclusions, checks, and other natural "defects" as some call them (we prefer added character), are what gives our pieces the unique natural look, and will be noted in the description. We do charge a 10% restocking fee on all returns, with a minimum restocking fee of $10.00. Should you decide that returning the item is necessary, your refund minus the restocking fee will be issued once we receive the item back in the shop.
International Shipping
***International buyers are fully responsible for all broker, duties and taxes***
Please do not ask us to falsify any amounts on customs forms.
Our International Shipments are shipped UPS, but can sometimes be shipped through USPS, depending on weight and size. We will ship worldwide, however, buyer is responsible for verifying that our product can be shipped into their country.
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